Matco Tools

I purchased a tool box in 2018 and have set up automatic weekly withdraws from my checking account, it is now 2023 and today I received a credit alert for 3 months past due. I received NO phone call from Matco stated there is a problem with my payment.

I contacted the company and they stated 'my bank stopped paying in May'. I contacted my bank and the last payment request was made on 5/1/2023. My bank also shows NO payment denials (so I'm confused). I have also verified my debit card is the same number and that it has not expired.

This account has been current and payments have been made since 2018. This morning I called and was told I have a 1 min. wait time, I was on hold for at least an hour. When someone did answer I let them know I wanted to make a payment to bring my account current and they took my S.S.

# and disappeared, this happened 3 times.

The customer service for this company is the worst I have ever dealt with in my 57 years of existence. I will NEVER purchase another Matco

The tool truck operator took back a tool from me to have fixed I only paid $200 for this tool when he notified me that it would cost me $125 to repair this tool which only needed a head for the ratchet I told him to hold off for a minute let me think about it I tried and tried to contact him after that he did not come by when he finally did show up he told me that my ratchet had been destroyed that he had tried to contact me which was a lie the guy lives less than 10 mi from me he knows where I work he has not tried to contact me at all what I believe happened is he stole my tool had it fixed and resold it to someone else now I'm out of a ratchet and $200 and this is what matco supports hopefully someone from matco reads this his name is Cody rhinehart

Over the years I have purchased a lot of matco tools spending at least 10k have a matco roller cabinet . I don't remember what that cost but over 6k We have no representative in our area .

Broken tools used to be able to be traded to mac or snapon now since they can't even get them replaced I can't even trade them . Part of the expense of the tools is convince and ease of warranty. I really wished I hadn't bought matco because it's been 10 year since I've seen a rep . How can you make this right ?

I have broken tools and need them replaced

I'm really not in a remote area lots of shops . Snap on is area for a day every week .

I have a credit account with Matco & have never missed a payment. Today I was advised that I was behind & it was negatively affecting my credit.

I spoke with Chance in customer service & he was very rude, kept talking over me & did not want to assist me with the issue. Chance told me that Matco has been calling me to inform me the status of my account is behind, but I have not received any calls. I tried explaining this to Chance but he was only interested in telling me that I was wrong. They reported me to the credit bureau for no payment in the month, but they send the report out before the month is over.

I made the payment on 5/31 & yet Chance refused to let me talk to anyone else to try to resolve the situation. He was completely unprofessional & disrespectful. Matco tools arbitrarily reported me for missing a payment for May, even tho they processed my payment on 5/31. My balance before my payment was $110.50.

After my payment today, I owe them $40.50 & that will be the last I do business with this company.

Tools are overpriced for the quality. Snap on will get my business every time