Matco Tools Reviews

I bought a brand new toolbox from Matco 6 or 7 months ago. The toolbox is this year's model for $20,000.

Upon delivery, we (the Matco man, a co-worker, and I) found damage on the brand new toolbox. They swore it would be fixed or replaced; here we are, months or more later, and nothing has been done. I stopped payment on the toolbox and refuse to give them another dime until they resolve this issue. It's a brand new toolbox.

They said they were replacing the box several times, but nothing is ever done. I told them to just come get the thing and don't put it on my credit report; let's just call it even. They just reported to my credit, and they refuse to pick it up. Now it's on my credit report.

I can't really afford to get my lawyer involved, but I will if needed. I talked to the Matco district manager, and he was supposed to help get this resolved. He stated to the distributor that he can't get ahold of me, but I have that conversation recorded on RECMYCALLS on my phone, so he lied, which isn't very comforting. Customer service calls me daily as if they don't know what's going on.

I want them to leave me alone, and I want the derogatory marks removed from my credit report. It is not my fault that they won't stand behind their product. This toolbox shocks you when you touch it; the lock is screwed up (the Matco distributor replaced the lock with a used red lock), but the used lock is red and my box is purple. The RGB light is inoperative.

All this was recorded with 2 different Matco distributors. It's not right that they sell me a Volkswagen and expect me to pay Lambo prices. Replace the toolbox or repair it; do the right thing, as I'm paying $20,000 for this thing, and it's not right at all that they won't do anything to resolve the situation. Again, this is a brand new toolbox.

I ordered this toolbox.

Once the box is replaced, I will gladly resume payments on this box, but they need to do their job and make it so I can use this box. I'm not paying for something I cannot use when it's brand new and does not operate as designed.

Matco Dealer Justin in Belgrade Montana called west Jordan Dealer and had my toolbox that have been paid off for four years reloaded. They drilled out the locks.

They emptied out my toolbox and repossession toolbox that is paid for that is property damage that is grand theft all to the toolbox as well well over $1000 in value and that is breaking and entering Justin from Belgrade lied to the Dealer here in west Jordan and once we got on a three-way call, I told the matco Dealer Justin in Belgrade to let the west Jordan matco. Dealer know that that toolbox is paid for at that point the west Jordan matco Dealer turned around at 10 oclock at night and delivered my toolbox back. This is horrible customer service they re-pulled this box at a job. Ive been at for one month that is mental English judgment of character, embarrassment on top of the property damage, breaking and entering, and the grand theft auto.

I am very, very, very disappointed and upset.

In fact, I am talking to Attorney over this situation right now. I am not happy, not impressed I expect some kind of action to be done to this Justin matco Dealer in Belgrade, Montana so he doesnt do this to anybody else

I have been a snap on guy for 30 years, I have owned 3 big snap on tool boxes my current being a 84 inch Epic with both side cabinets and the hutch with the attick, Im in the market for more room as my snap on box is full, I went out on a limb and bought a brand new Matco box mostly because Ive known the Matco dealer for a long time and I trusted him, so I bought the 87 X 31 TRIPLE-BAY NEW 6S SERIES TOOLBOX, I was asked by my Matco guy if he could keep it on the truck for a couple days just to show it to others in hopes of more sales, I agreed, he was suppose to deliver my box a couple days later but I didnt see that box again for a little over 1 week later, when the box was delivered one of my co workers seen that the protective power cable guide in the power drawer was broken, so I told the Matco guy before he left my shop, loved it for the first week, then the lock jammed not even a week later and the box would not unlock, it took the Matco guy 3 days to get to my shop to fix the issue, but he did not install the correct lock he installed a used red lock and my box is black and purple, as he was replacing the lock he pulled the top drawer off the tool box to gain access to the lock and he bent one of the right drawer slides and some of the slide beatrings fell out, the very same day after he installed the lock all the drawers on the right side of the box was sticking, I called him and told him about it, a week later he came back and bent the lock rod a little so the drawers wouldnt stick any more. 2 weeks after that the RGB light in front of the box stopped working and the trim on the box started shocking me when ever I touched it, I told the Matco guy all this and he showed up a few days later and he did verify that the box was indeed shocking him when touched, 1 week later he asked me to video all the things wrong with this box so he could try to get this lemon of a box warrantied, he asked me to unlock and lock the box etc...

to my suprise the box would not unlock again, at this point in time I had this box packed with tools, for the next 4 days I literally had to give up certain jobs because I had no access to the tools that was in this box. The Matco guy showed up 4 days later and took the protective top off of this box and drilled the lock extension plates out of it to get the box unlocked, Matco corp office told my Matco guy that they would not warranty this box because it could be repaired, that spelled the end for me, I contacted my lawyer and he came to the shop 2 days later and took pics and videos of all the things that were wrong with this Brand new box, at this time I told customer service , my Matco dealer, the district manager an another Matco dealer that I was done with Matco and I didnt care to keep the box, I was told that that was not an option, they said if I didnt want the tool box they could repo it, I completly stopped paying on this tool box after that, my lawyer states its a lemon and they failed to act as they should have acted through the warrnty process. I have expressed very strongly that I did not care to keep this box, I spent 20000 on box that is literally junk and the taste Matco put in my mouth with trying to remedy all the issues with this box just ruined the whole Matco thing for me, I guess there is a reason why all my other big boxes are Snap On, Finally after 2 months and Matco still ignoring the fct that I do not want this tool box anymore the Matco dealer told me that Matco was going to warranty the box, I told him again I did not want the tool box but as they al;l did before I was ignored again.

so now its been alost 3 months and the broken box is still sitting at my shop and the Matco guy talked me into continuing payments again for this junk box, I DO NOT WANT THE BOX, Im a little nervouse after all the problems Ive had with a brands new Matco Box, what a terrible experience it has been, Ill never buy another thing from Matco, Matco customer service has showed me that its not about doing whats right, for them its about sales, sales, sales. their warranty is absolutly 100% a joke

I was shot down over 5 times concerning warranty on my toolbox needing drawer slides being told they were no longer available. Then being told when I ask about the lifetime warranty that it was a limited warranty so there was nothing that could be done!

So I am stuck with a 3500.00 toolbox in need of repair with no help from matco !! I will be selling getting what I can get for this junk along with another 9000.00 or more in toolboxes plus about 15,000.00 in hand tools and air tools after 30 years as a mechanic and a Racer supporting Matco those days are over and yes I am PISSED beyond expression