Matco Tools - Can't even get tools
So I've waited till the last minute in school to use my student discount because I just got a job in the field and I'm trying to buy tools from matco and it's been a month and a half and still no tools. My distributor, which I can only contact on the phone, constantly kept making mistakes about the tools in my wishlist and he then told me i needed to have a co-signer on the loan.
So I called matco and they told me to tell him that I was already pre-approved for $6500 in tools. He knew I already filled out the credit application and just that problem alone cost me another 2 weeks of no tools. I've had my tools ordered for 2+ weeks now and still no tools. I was told I would have them in a week.
Tried to contact matco again and they couldn't tell me if I did or did not have an order for my tools. It's really hard to do your job without tools.
So basically, If you have the money buy from mac or snap on and if you don't then just get craftsman tools at sears. Cheap tools with a lifetime warranty
Reason of review: poor communication between distributor and company.
Monetary Loss: $100.
Preferred solution: Price reduction.
Matco Tools Pros: Tool variety.
Matco Tools Cons: Lack of communication between company and distributor, Cant specify searches on phone, Distributors dont care about the customer.
Location: Waterloo, Wisconsin
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